Comparing your business performance and processes to local and global best practice and competitors
Every organization needs to compare itself to similar organizations and identify potential streamlining and performance improvements
RESOURCES
Benchmarking
Benchmarking
- What are the development directions of similar organizations locally and globally?
- How many employees are there in the various units (information systems, call center, collection, and headquarters) in relation to the competitors and best practice?
- What is the relationship between employees and managers?
- How many managerial hierarchies/levels are there in the organization?
- What is the relationship between service employees “Front” and “Back” employees?
- Is the service optimally distributed between: frontal, telephone, Internet and / or application?
In the Benchmarking project, LuminusID Consulting identifies the global and local trends (technological and others) and assists in setting strategic goals, adjusting organizational processes, manpower, support systems and more.
LuminusID delivers:
- New trends such as remote work, digital and more
- Obtaining manpower indexes, job descriptions, required skills and authorization for the different organizational units: headquarters, information systems, service units, support units, logistics and more
- The structure of the teams and the number of employees in the team (under a manager)
- Reducing management layers
- Identify weak spots in the various units in conjunction with a work plan for streamlining
- Organizational structure that supports national and global deployment